College and university counseling centers face numerous challenges, including an increase in the number of students seeking support, longer waiting times, and more acute mental health concerns among their diverse populations. Many counseling centers seek assistance in evaluating their staffing requirements, supervision, the scope of services, data management and confidentiality, and community outreach.
TNG’s comprehensive program review and assessment aims to provide valuable insights into the counseling center’s strengths and areas for improvement. Take those insights and implement them into actionable policies to enhance the quality of services your counseling center provides.
Learning Outcomes:
- Use data to make informed decisions related to staffing, service delivery, scope of service, crisis response, community outreach, etc.
- Clearly define the counseling center’s scope and identify referral options for clients who may fall outside this specific scope.
- Illustrate that all policies, procedures, and protocols align with best practices, confidentiality laws, and ethics rules.
- Formulate a plan for ongoing evaluation of services provided and outreach to the broader community.
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