Client Need and Issue:
A private liberal arts university had a well-established relationship with a higher education case management association. Some members of the university administrative team attended that conference, while others attended NABITA’s “Behavioral Intervention Team (BIT) Standards and Best Practices” certification course during NABITA’s Case Management Summit*. Afterward, the Associate Dean of Student Success and Wellbeing found NABITA’s offerings more aligned with their needs. The team appreciated NABITA’s business model and teaching methods and preferred NABITA’s services over their current provider. After thoroughly comparing the two services, the team concluded that NABITA’s services better suited their requirements, leading them to start attending NABITA’s annual conferences.
TNG Approach and Solution:
University administrative members who attended NABITA’s training event cited that the distinct teaching styles and depth of case management knowledge resonated positively with the team. This experience initiated the conversation about their preference for NABITA’s services. Recognizing the necessity to elevate their case management mechanisms, the university embarked on a collaborative journey with NABITA.
Outcome:
NABITA certified the university team with actionable skills. This strategic advantage reinforced a commitment to professional development and acknowledged the potency of NABITA’s certification skills over more limited competitor offerings that use a one-size-fits-all model. By choosing NABITA, the institution underscored the value that specialized training and certification can bring to an organization. NABITA’s competitive advantage lies in the depth of expertise, quality of training, alignment with client needs, and comprehensive offerings.
*TNG is the parent consulting firm of NABITA, a training and membership association specializing in behavioral intervention and threat assessment. TNG’s consultants are the same trusted experts leading NABITA’s esteemed training and certification courses.