We understand how important budgeting is to your institution or organization, and that’s why we offer transparent and predictable flat-fee costs. You won’t have to worry about unexpected charges or hidden fees—what you see is what you get.

Our deep bench of administrators, staff, consultants, and lawyers are all at your disposal, providing centralized and independent resolution resources for your institution or organization. We pride ourselves on being easily accessible and readily available when you need us most.

Licensed attorneys oversee all resolutions, ensuring they align with your existing policies and procedures. You can trust us to provide independent, unbiased results.

We pride ourselves on our experts’ thoroughness, extensive investigation/adjudication experience, and subject matter expertise. You can trust our team to deliver precise work product that aligns with industry standards and is concise, accurate, accessible, compliant, and defensible.

We adhere to each client’s policies and procedures to conduct unbiased investigations with fairness and impartiality. Our executive-level support from leading industy experts ensures that the process remains objective and of the very highest quality.

With our proven wraparound approach, you can mitigate institutional risks associated with complaints and safeguard your institution from legal challenges and potential losses while assuring that all parties’ right are honored, outcomes are fair, and that each person who interacts with the FAIR Center feels heard and respected.

We offer services tailored to a diverse range of institutions and organizations, providing solutions well-suited for K-12 schools, universities, corporations, and nonprofits.

We prioritize the rights of complainants and respondents, showing respect for all but favoritism toward none. We incorporate trauma-informed practices and rigorous evidence evaluation to ensure a balanced and equitable outcome.

We offer four pricing levels calibrated to your specific needs—there are no hidden fees, upcharges, or additional costs. We believe in simplified and transparent pricing.

FAIR deploys a range of practices and strategies that allow us to speed the resolution process along without a loss of the quality. Before you face lawsuits and agency complaints for non-prompt responses, let FAIR deepen your bench, supplement your current efforts, and get your process operating efficiently and within reasonable timelines.

FAIR prioritizes the importance of due process. Everyone deserves an essentially fair proceeding. Where law or policy requires that FAIR’s decision-makers apply a presumption of innocence, we do so. We are scrupulous about following a client’s policies and procedures and ensuring that all rights guaranteed within those policies and procedures are accorded. If a client does not have rights defined clearly in its policies and procedures, FAIR has a default set that it can use that are appropriately protective of the rights of those who are accused of misconduct or discrimination. We uphold the equal dignity of all individuals involved in FAIR Center resolutions.

Yes. We have a number of system clients who have multiple different colleges within the system. They subscribe on behalf of all the institutions at the system level and share a pool of FAIR units between the colleges. Some institutions allow each campus to draw from the shared pool as needed, and in others, each campus has a number of units assigned to it to draw from, and that number may be different than for other campuses in the same system, based on size, volume of complaints, need, etc.

We also work with consortium clients of (mostly smaller) colleges that subscribe together, sharing a pool of units. You can purchase through an existing consortium or coalition or form one for group-buying. Most of these subscribers opt for Level Two or above of FAIR Center access to share among their campuses.

While we have considered this approach with K-12 clients, they usually have sufficient complaint volume making it less practical to share a subscription. Amongst K-12 FAIR clients, most are districts, but some are individual schools. If a district purchases a subscription, it can allocate units among its district schools as needed.

FAIR cares about the rights of all complainants. It is not our role to determine who is a victim or survivor, but we accord rights based on process role, and complainants have significant protections through FAIR. We can provide victim advocates on request. All FAIR Center personnel are trained in trauma-informed practices and know to avoid gratuitously retraumatizing someone. We show tact and ensure the process does not revictimize. We respect the humanity of every person who is involved in a FAIR Center resolution, and you’ll see that in the way you are treated by FAIR staff. Each complaint is treated with the utmost importance by our staff. We show no favoritism, but we are balanced in all resolutions, and make decisions based only on evidence, while according all rights that are owed by law or policy.

You may engage TNG Consulting to provide services as needed at the associated hourly rates per role/service. All roles available through FAIR as a package are also available to your organization piecemeal through TNG at prevailing hourly rates.

Or, engage TNG to work with you on Barrier Analysis. Maybe the reason you don’t have enough volume is a problem we can help you to solve.

Our work product has been battle-tested. We’ve been sued repeatedly for our investigations, and they have withstood every legal test they have faced, including at the most due-process-centric federal appeals court, the Sixth Circuit. Simply, plaintiff’s attorneys are less likely now to be willing to challenge our work product, because other courts have already ruled we are fair, objective, professional, and meet/exceed industry standards. Fewer lawsuits will save you time and money, and cuts the amounts of settlements and risks of loss.

Our flat-fee model also protects you from overruns, unexpected bills, and hidden costs, all of which can add up and cost you more than you think.

Don’t underestimate the value of getting it right the first time. Every time you need to send work product back for another draft, you are losing time and money.

In some cases, FAIR can also save you money if you use our services in lieu of in house resources, allowing you to dedicate their time more productively elsewhere, or reduce your budget for internal salaries (which come with benefits and costs you do not face with outsourcing).

You need the total package. With your local firm or a national firm, you will often find competent investigators or adjudicators, but will they know faculty and student culture the way we do? Will they offer the depth of our team of 30 seasoned investigators? Will they have our experience with all the types of investigations we’ve listed above, because we’ve done literally thousands (we do 400-600 investigations every year). We’ve been in your seats, and we understand the administrative challenges that accompany this work. With law firms, or retired judges, our general experience is that they are technically up to the task, but while they may know how to conduct an investigation or hearing, they often lack the subject matter expertise on race, age, sex, stalking, dating violence, sexual violence, religion, free speech, and other areas that go beyond just writing a report. With FAIR, you get a whole team without the hourly billing of a whole team, you get comprehensive subject matter expertise, great writers, competent fact-gathering, smooth hearings, capable advisors, effective informal resolution facilitators, and an entire division dedicated to investigation and hearing support functions. We sweat the details so that you don’t have to, and can rest assured that we’ll deliver a high-quality product promptly. We offer a wraparound solution to give you confidence and peace-of-mind.

FAIR investigations take from 2 days to 6 months, depending on complexity. Most of our investigations take 2 months or less, on average.

Reports typically range from 15pp up. Most of our reports range from 40-60 pages. Have we had 200pp reports? Sure, but they are outliers.

Why do you have partner-level review of all work product? If your professionals are good at what they do, why is this necessary?

No one is perfect. Check and balances are important, and we work as a team to make sure that we’re anticipating problems, considering all ramifications, and giving you the highest-possible quality work product. As we noted above, we get sued as a result of doing this work. So, it’s not just your liability on the line, it’s our reputation as we stand with you to defend the good work we do together. In every case, someone’s father, mother, brother, sister, son, daughter, or other loved one is at risk. They been discriminated against or have been accused of harming someone else. We show them the same care and attention that we would if a situation involved our own sons, daughters, friends, family, or other loved ones. We treat the member of your organization with the dignity and respect they deserve, and never forget the humanity of the participants in a difficult process.

• Thorough, reliable, impartial, cost-controlled investigations
• Clear, cogent, intelligible work product
• Hearings and decisions that get the outcome right, the confidence of knowing the correct decision was made and will stand up to legal challenge
• A team that cares about you and your community, not just about running the billing meter up
• A deep understanding of how your organization works, and how all the moving parts of a resolution process integrate and need to support all the other parts
• A team that is accustomed to working together, is efficient, and has standard operating procedures (SOPs) that embrace and honor applicable industry standards
• Experts who believe in life-long learning, who receive constant training, and who view professional development as essential to their growth
• A trusted partner who can instill confidence in your community that their concerns will be addressed promptly, fairly, and proportionately

Typically, no. The subscription is flat-fee, meaning that you don’t need to worry about hours. Every subscriber has a secure dashboard where you can view the complaints that are underway, see their progress, and track your units consumed/available. That is all most of our clients require.

Try FAIR risk-free. In our model, you contract for a year, but you pay by the month (annual subscription fee/12). If your administration is unsure, try FAIR for a month. If you aren’t satisfied, cancel your contract at any time with no further obligation.

Once you have used FAIR for a year, you’ll have enough data to compare to your current approach. If we’re as good as we say, you’ll want to renew. If not, you’re under no obligation to continue after the first year.

Many FAIR clients know they need Level Two services, but they don’t want to commit to the risk of a $250,000 expenditure. We don’t blame you, so we’ve taken the risk out of it. You can start with a Level One subscription, even if you suspect you need Level Two or Three. Then, you can always upgrade to the next level mid-year, as needed. We prorate your upgrade, so you don’t spend it until you need to. You can also re-set your Level at each renewal year, at whatever Level makes sense for you. So, you might initially contract for Level One, upgrade to Level Two at mid-year, and then move up to Level Three at your renewal for year two, based on your needs and volume.

Typically, no, but our Client Relations Team does take requests into account, so if there is a particular consultant or consultants you come to prefer, we’ll make every effort to assign them to you, consistently. We try to accommodate requests, such as for diverse professionals, professionals with specific expertise/qualifications, etc.

Typically, no, but our Client Relations Team does take requests into account, so if there is a particular consultant or consultants you come to prefer, we’ll make every effort to assign them to you, consistently. We try to accommodate requests, such as for diverse professionals, professionals with specific expertise/qualifications, etc.

That’s up to you. Some FAIR Center subscribers prefer to do this themselves, but most outsource it to us. As noted above, we have an ISP (Investigation Support Personnel) team that provides all the logistical support for FAIR investigations and hearings, at no additional cost.

Who handles the administration pieces of the hearing? Scheduling the hearing, emailing, and confirming participating parties, etc.

That’s up to you. Some FAIR Center subscribers prefer to do this themselves, but most outsource it to us. As noted above, we have an ISP (Investigation Support Personnel) team that provides all the logistical support for FAIR investigations and hearings, at no additional cost.

Then you can decline that part of the service.

Usually, FAIR is able to turn around a report to a client within two weeks of completing the final investigation interview.

Usually, FAIR is able to provide a final determination and rationale post-hearing/decision within five-ten days of the end of the hearing.

That’s unusual, but it could happen. Barring something cataclysmic, like a pandemic, most subscribers who are not using their units would cancel their contracts, and thus avoid having significant unused units. If a subscriber ever neared the end of a year with substantial unused units, TNG (the parent company of the FAIR Center) would work with the client to provide other services of equivalent value (training, policy review, etc.). However, FAIR Center agreements do not carry over from year-to-year, and units must be used in their calendar year of subscription, so an unused unit would be lost. Honestly, many subscribers find themselves needing to upgrade mid-year, rather than seeing a situation of unused units.

Yes, advocates are available to Complainants within FAIR’s services. We have experienced and certified advocates to offer emotional support, services, and resources. While each organization is best-served by local advocates who are most familiar with site-specific resources, services, and options, FAIR’s advocates are adept at getting up to speed and facilitating whatever is needed. Our advocate program is best for environments and locations where local advocacy services are not available, for whatever reason.

FAIR’s advocates are not intended to be process advisors, and generally do not serve in that capacity.

FAIR’s advocates do not provide services to respondents, because they are victim advocates. They offer services to all victims, whether men, women, trans, transitioning, or non-binary. FAIR does not ignore the need for services for respondents, but often find their needs are best addressed by attorneys/advisors, campus and school mental health resources, and/or employee assistance programs that are already in place. Victim advocates have a specialized body of knowledge and expertise. Simply, there is no equivalent profession or body of knowledge for respondent advocates.